Re-engagement AI Assistant
The ask isn't getting done.
Emma fixes that.
Most clinics have hundreds of past patients who intend to come back — but no one is consistently reaching out. Rebookly's Re-engagement AI automatically sends care-based SMS (text) check-ins, handles every reply conversationally, and books patients directly into Jane App™. No spreadsheets. No awkward calls. No extra workload for your team.
- No more spreadsheets and recall call lists that never get worked
- No more asking your front desk to do something they dread
- Consistent, care-based outreach running automatically in the background
Jane App™ integrated
Two-way SMS (text)
CASL & PIPEDA compliant
Done-for-you setup
Re-engagement sent
Sarah · 4 months inactive
Appointment booked
Thursday 2pm · Jane App™
Emma
Hey Sarah! This is Emma from Westside Physio in Calgary. It's been a little while since we last saw you — how have you been feeling? 😊
Honestly not great — my knee has been flaring up again
Emma
I'm sorry to hear that — that's exactly when a follow-up can really help. Would you like me to check what's available this week?
Yes please, Thursday if possible
Emma
✅ Done! You're booked for Thursday at 2pm. See you then, Sarah!
Message…
➤
✓Care-based SMS (text) outreach
Jane App™ integrated booking
Two-way conversational AI
90-day to 12-month re-engagement window
CASL & PIPEDA compliant
Done-for-you setup
No front desk workload
✓Care-based SMS (text) outreach
Jane App™ integrated booking
Two-way conversational AI
90-day to 12-month re-engagement window
CASL & PIPEDA compliant
Done-for-you setup
No front desk workload
The real problem
Your fastest path to more revenue is already in your database.
Most clinics don't have a demand problem. They have a consistency problem — the patient follow-up that should be happening every week, quietly isn't. Not because anyone doesn't care. Because there's no system to do it.
The spreadsheet sits on the desk. The front desk worker dreads the call. The clinic owner is afraid to push because staff retention is already fragile. And even on the rare occasion someone does reach out — they ask once, awkwardly, and never follow up again.
0%
of inactive patients intend to return — they just need to be asked
$0
setup fees — Rebookly is live within days, not weeks
What breaks down at most clinics, every week
01
📋
The recall list sits untouched — staff have no script, no confidence, and no time
02
📵
If a call goes out, it goes to voicemail — and there's no follow-up system behind it
03
😬
Staff aren't salespeople — asking patients to come back feels awkward and uncomfortable
04
🫣
Owners won't push their team on it — staff retention is too fragile to risk
05
👻
The patient, still dealing with pain or needing care, quietly books somewhere else
Why we built this
We saw clinics losing patients who never wanted to leave.
The team behind Rebookly has spent years inside wellness businesses — as practitioners, general managers, spa operators, and clinic builders. We saw the same thing everywhere we went: full treatment rooms, thriving practices, and a back office full of past patients who simply slipped away. Not because they had a bad experience. Not because they found someone better. Because nobody asked them to come back.
The recall system existed — but it was always a manual spreadsheet handed to a receptionist who had a dozen other things to do and no training on how to have that conversation. The call felt awkward. The script felt salesy. The follow-up never happened. We knew there had to be a better way.
"The problem was never the patients. They intended to come back. They were still dealing with the same knee pain, still overdue for their massage, still thinking about that aesthetics consult. The problem was that nobody was asking — and we built Rebookly to fix exactly that."
We built Emma to do the ask the way it should always have been done: warmly, personally, without pressure, and at exactly the right time. Not a marketing blast. A genuine check-in — the kind a great receptionist would send if they had the time, the system, and the confidence to do it consistently.
The Rebookly team includes practitioners, wellness business owners, clinic operators, and former front desk staff. This product was built by people who lived this problem — and refined by the clinics using it every day.
The shift that changes everything
Empower your front desk to serve — not sell.
The reason recalls don't get done isn't laziness. It's that asking a patient to come back feels like a sales call — and your front desk isn't a sales team. Emma removes the awkward ask entirely and reframes every outreach as what it truly is: a clinic that cares enough to check in.
Care-based, not sales-based
Emma's first message is a check-in, not a pitch. "How have you been feeling?" — not "Book now." Patients feel remembered, not marketed to.
Takes the weight off your team
Your staff no longer have to cold-call patients from a list, stumble through an awkward script, or feel like they're bothering someone. Emma handles it so they don't have to.
Protects your staff retention
Asking front desk staff to do outreach they hate is a fast way to lose them. Rebookly removes that friction entirely — better for your team, better for your patients.
Emma is better trained than anyone on your team
She knows your clinic, your services, and how to handle every kind of response — with grace, empathy, and professionalism. She doesn't have off days.
Consistent, every single time
Not once a quarter when someone remembers. Every eligible patient, on schedule, with the right follow-up, automatically — whether it's Tuesday morning or Sunday night.
Better outcomes for your community
Your patients are still dealing with their knee pain, their stress, their maintenance needs. A simple check-in can be the nudge that gets them the care they need.
How it works
Five steps from inactive patient to booked appointment — all automated.
Rebookly connects to your Jane App™ schedule, identifies patients who are due for a follow-up, and handles the entire re-engagement conversation from first message to confirmed booking — without your team lifting a finger.
🧾 Jane App™ data
→
🤖 Emma reaches out
→
📅 Booked in Jane
Rebookly automatically
5-step workflow
1
Identifies inactive patients in Jane App™
Triggers on patients inactive for 90 days to 12 months — fully customizable to your recall schedule.
2
Sends a personalized, care-based SMS (text)
First name, clinic name, city — a genuine check-in that feels like it came from your front desk, not a robot.
3
Handles every reply in real time with empathy
Emma responds conversationally — curious about how they're feeling, not just trying to close a booking.
4
Checks Jane App™ for real availability
Offers valid times based on live schedule data — no back-and-forth, no booking links required.
5
Books directly into Jane App™
Confirmed appointment written into your schedule — all within the same SMS conversation, no calls needed.
A real result
One text. Nine months of silence. Five more appointments.
This isn't about one booking. It's about what one well-timed check-in can unlock for a patient who needed care and a clinic that needed revenue.
Physiotherapy clinic · Re-engagement AI
A patient hadn't been in for nine months. Emma sent a check-in. They replied — and then booked five more appointments.
The patient had finished a round of treatment, felt better, and life got busy. They weren't gone — they were just never asked to come back. A single care-based SMS (text) from Emma was enough to get the conversation started again.
What followed wasn't just one re-booked visit. Because Emma had started a real conversation about how the patient was feeling, the practitioner was able to put together a follow-up treatment plan — five sessions that the patient genuinely needed, and the clinic genuinely needed on the schedule.
One SMS (text) re-engagement → one conversation → five booked appointments. The system paid for itself many times over — from a single patient who was never going to call on their own.
This kind of result is especially common in physiotherapy, chiropractic, naturopathic, and medical aesthetics — where a single returning patient can trigger a full treatment plan, not just one visit.
Re-engagement ROI calculator
Your past patients are your fastest path to revenue — and they're already in Jane App™.
This isn't new revenue you have to go out and earn. It's revenue that's quietly walking out the door because no one is consistently asking. Adjust the numbers below to your clinic.
📌
Fixed assumption: Of lapsed patients who respond to re-engagement outreach, 25% go on to book an appointment — a conservative industry benchmark. Adjust the sliders below to match your clinic.
Tell us about your clinic
⏱ Manual outreach estimate
At ~4 minutes per patient (find, text, log, follow up), reaching 128 lapsed patients manually would take 8.5 hrs. Emma does it automatically — consistently, every time.
320
Patients in
your database
your database
→
128
Lapsed patients
Emma reaches
Emma reaches
→
32
Appointments
booked (25%)
booked (25%)
$3,360
Revenue recovered from re-engaged patients
8.5 hrs
Staff hours saved vs. manual outreach
+1,024%
Estimated ROI on the $299/month plan
Assumes 25% of responding lapsed patients book — a conservative benchmark. Revenue reflects a single re-engagement round. Rebookly runs this automatically on an ongoing basis, every 90 days, for every eligible patient.
Book a Demo to See Your Numbers
Setup & onboarding
Done for you. No new tools to learn. Live within days.
There's nothing to configure on your end. We set everything up — the templates, the workflows, the knowledge base, the Jane integration. Your job is to show up to a 90-minute onboarding call. We handle the rest.
1
90-minute onboarding call on Zoom
We connect Jane App™, configure your re-engagement sequence, customize your messaging tone, and walk through everything together. You don't need to prepare anything.
2
We build and test your setup
Your templates, knowledge base, and workflow logic are ready within days. We start with a small controlled batch to confirm everything is working exactly as expected.
3
Emma goes live
Re-engagement starts running automatically. Most clinics see their first conversations and bookings within the first week.
4
Check-in call 1–2 weeks after launch
We review early conversations, answer questions, and fine-tune anything based on real results. Ongoing support is always included.
Everything included in your setup
✓
Jane App™ integration configured for you✓
Re-engagement SMS (text) templates, written and tested✓
CASL-compliant messaging and opt-out handling✓
PIPEDA-aligned data handling — only appointment metadata accessed, no clinical records✓
Automated follow-up sequence (customizable timing)✓
AI knowledge base trained on your clinic✓
Unified inbox with staff visibility and takeover✓
Front desk orientation video series✓
Clinic success handbook for your team✓
Ongoing optimization and support includedMost clinics go live within 1–5 business days of onboarding
Common questions
Everything you need to know about re-engagement.
Straightforward answers to the questions clinic owners ask most before getting started.
Rebookly identifies patients inactive for 90 days to 12 months using Jane App™ visit history, then sends a personalized, care-based SMS (text) check-in. It handles replies in real time with conversational AI, offers available appointment times, and books directly into your Jane schedule — all automatically, with no manual effort from your team.
No — and this is one of the most important things about how Rebookly works. Messages are care-based ("How have you been feeling?") rather than sales-based ("Book now"). They're personalised with the patient's first name, your clinic name, and city. Most patients are genuinely delighted to hear from their clinic. Those who aren't can reply STOP and are removed from all future outreach instantly.
The standard sequence sends an initial check-in SMS (text), with one follow-up three days later if there's no response. This then repeats every 90 days until the 12-month mark, at which point outreach stops. Everything is fully customizable during onboarding — clinics can set their own timing windows, number of follow-ups, and expiry date.
CASL: Yes. Rebookly is built specifically for Canadian clinics. Every first message identifies the sender, includes your business name, and includes opt-out language. STOP and OUT replies are handled automatically — DND is applied instantly with no manual action needed. Re-engagement only runs within the CASL two-year consent window. The clinic retains full control over who is contacted and when.
PIPEDA: Yes. Rebookly accesses only the minimum appointment metadata required to operate — patient name, phone number, and visit history from Jane App™. Clinical notes, diagnoses, and health records are never accessed or stored. This keeps your clinic aligned with PIPEDA requirements for responsible handling of personal information in a healthcare context.
PIPEDA: Yes. Rebookly accesses only the minimum appointment metadata required to operate — patient name, phone number, and visit history from Jane App™. Clinical notes, diagnoses, and health records are never accessed or stored. This keeps your clinic aligned with PIPEDA requirements for responsible handling of personal information in a healthcare context.
Yes. When a patient responds and wants to book, Emma checks real-time availability in Jane App™, asks about their preferred practitioner and time, and confirms the appointment directly into your Jane schedule — all within the same SMS (text) conversation. No booking links. No callbacks. The patient goes from "I'd love to come in" to booked in minutes.
Emma handles every response with grace. If a patient indicates they're not interested, have moved, or simply reply STOP, automation is paused or stopped immediately and permanently. Emma is trained on these scenarios and responds appropriately — no awkward situations, no accidental follow-ups. DND is applied automatically based on what the patient said.
Ready to stop leaving revenue on the table?
See how Rebookly brings past patients back — automatically, consistently, and without adding a single task to your front desk.
Book a demo and see Emma in action: real conversations, real bookings, and a live walkthrough of how the Re-engagement AI works for your type of clinic.
No setup fees
Done-for-you onboarding
Live within days
Built for Jane App™ clinics
CASL & PIPEDA compliant
Rebookly Re-engagement AI
No setup fees · Live within days · Built for Jane App™
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