Physiotherapy clinics on Jane App™
The AI receptionist for physiotherapy clinics on Jane App
Rebookly is an AI receptionist for physiotherapy clinics on Jane App™ — Emma answers every text, chat, and social message, texts back missed calls in seconds, and sends patients your Jane booking link. She handles the mid-course drop-off that quietly costs physio clinics bookings.
- Multi-location consistency
- Mid-course rebooking
- Jane App™ integrated
- No setup fees
The problem
A course of treatment is where physio clinics lose bookings
New-patient enquiries get attention. It is the third appointment of six, and the patient who felt better and stopped coming, that go unnoticed.
- A course of six becomes three — the patient felt better and discharged themselves, and nothing records that as a lost booking.
- Follow-up becomes a per-site habit, so one location rebooks well and another does not, and nobody can say why.
- Opening another location means another front desk learning the same follow-up from scratch.
- The phone rings while every therapist is in a treatment room, and nobody calls back.
What she does
Consistent follow-up, every site, every therapist
Emma runs the same follow-up for every location and every practitioner, so rebooking stops depending on who happens to be on the desk.
- Missed-Call Text-Back
Instantly texts back missed calls so the caller can continue by SMS and book — no call is ever truly lost.
Capture - Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
Recover - Aftercare
Follows up after visits to support recovery and encourage return visits.
Nurture - First-Visit
Welcomes and guides new patients toward their first appointment.
Nurture - Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
Recover - Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Nurture
All nine assistants run for a physiotherapy clinic. These are the ones that matter most across a course of treatment.
The full suite
All nine assistants run for every clinic type.
Capture runs the three inbound assistants. Nurture adds the four for patients already on your schedule. Recover runs all nine.
See all nine AI assistantsFrom a Jane App clinic
What clinic owners say
With six locations, follow-up used to be six different habits. Now it’s the same at all of them, and no front desk is managing it. That’s what lets us open another one without hiring another desk.
Andrew
Questions
Physiotherapy clinics, answered
How does Emma help patients finish a course of treatment?
Her aftercare assistant follows up after each visit to support recovery and prompt the next appointment, and the re-engagement assistant reaches out to patients who stopped partway through — using real visit history from Jane App™, so it targets the people who actually lapsed. Both are conversations, so a patient who replies “I’m still sore” gets a warm response and a booking link — Emma doesn’t advise on symptoms, she gets them back in front of a therapist.
Does it keep follow-up consistent across multiple locations?
Yes. Rebookly supports multi-location Jane App™ accounts with location-specific hours, services, and practitioner rules, and every site runs the same standardised follow-up. There is no per-location fee, and each location’s patients are pointed at the correct Jane online booking.
Can Emma tell me what times are available?
No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.
Can Emma answer questions about direct billing?
She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.
What happens when a physiotherapist is with a patient all day?
That is the case Emma is built for. Messages are answered in seconds regardless of who is free, and when a call goes unanswered her missed-call text-back assistant texts the caller straight away so the conversation continues by SMS. She doesn’t answer calls, she answers callers — and your front desk can take over whenever it wants.
Other clinic types
Built for your discipline
Same system, different vocabulary. Every discipline gets a page of its own.
See the AI receptionist by clinic type · How the Jane App integration works
See it work for a physio clinic
Book a short demo and we’ll show you the mid-course follow-up, and how consistent rebooking looks across your locations.
A demo is a live call with a founder — not a sales rep.
- No setup fees
- Live in 5–10 business days
- Jane stays exactly as it is