The AI receptionist for chiropractic clinics on Jane App

Her re-engagement assistant reaches out to patients who have not been in recently, using real visit history from Jane App™ so it targets the people who have actually drifted rather than messaging everyone. The message is a personalised two-way SMS, so a patient who replies gets a real response — Emma answers the practical questions and books the appointment, and anything about symptoms or treatment goes to your staff rather than getting an answer from her.

Yes — volume is where Emma helps most. Every message across SMS, website chat, and social DMs is answered in seconds regardless of how busy the desk is, and every unanswered call gets an instant text back so the conversation continues by SMS instead of being lost to voicemail.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.

Her first-visit assistant preps new patients before they arrive — confirming the appointment, prompting forms, and answering the questions that would otherwise come up at the desk — so first visits start on time. Forms themselves stay in Jane App™; Emma prompts and answers around them.