Who We Are

We’re a done-for-you rebooking and automation service for wellness clinics across Canada. Our mission is simple: help clinics fill their schedules by reactivating past clients, without adding more work to the front desk.

We built the Rebookly brand around one promise: rebooking past clients should be simple, automated, and human-friendly.

What Makes Us Different

You’re hiring an expert partner, not just buying tech. We set everything up, load proven workflows, and train your team so it works from day one.

Everything is built for wellness and reactivation. We’re focused on winning back inactive clients, not reinventing your booking system.

Seamless integration with your Jane App. Rebookly plugs into what you already use and works behind the scenes.

Human + machine working together. Our AI assistants send texts, answer chats, handle missed calls, and even make outbound recalls. When they can’t handle a question, your staff can jump in instantly.

How Rebookly Works

1. We onboard your clinic and learn your voice, policies, pricing, FAQs, and staff details.

2. We load your account with our proven automations, pre-built reactivation workflows, message templates, and AI assistants.

3. Rebookly starts friendly conversations with past clients through texts, chat, social messages, and missed call responses.

4. On higher plans, we also run retargeting ads and outbound AI phone calls. When someone is ready to rebook, we live transfer them to your front desk or send them the online booking link.

5. You review conversations and monitor results, while we handle the heavy lifting.

If You Can Manage an Email Inbox, You Can Use Rebookly

You don’t need to be a tech expert. During onboarding, we train your staff so they know exactly how to use the system. Most of what Rebookly does feels as simple as managing messages in an inbox.

If you need something custom, a unique campaign, workflow, or AI tweak, our experts can build it for you so you don’t have to touch the backend.

Frequently Asked Questions

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Give me a detailed breakdown of the communication usage fees

Communication & AI usage fees are billed in USD, while the software account subscription rates are in CAD. For texting & calling fees, $10 gets you approximately 385 call minutes, or 665 text segments (160 characters/segment), or 7,145 emails. For AI response fees, $10 provides about 333 AI response messages or 50 voice AI minutes, or you can get unlimited voice AI minutes for $149/month.

AI Responses: $0.15/message (text, website live chat, Facebook Messenger, Instagram DM)

Voice AI: $0.20/min (unlimited $149/mo)

Reviews AI: $0.12/response

Phone Number: $2.07/month

Text Messages: $0.015/160 character segments

Call Minutes: $0.028/min to make and $0.017/min to receive

A2P10DLC Registration

One-time fee: $23.95

Carrier compliance fee: av $3-$4/month based on volume of texting (up to $12/month)

What is A2P? A new regulation in Canada called A2P 10DLC (Application-to-Person 10-Digit Long Code) has come into effect. It requires businesses to register before sending SMS messages, helping reduce spam and improve deliverability. This is what allows your business to send automated texts reliably, without getting flagged as spam.

How long does onboarding and setup take?

Onboarding usually takes about two weeks. You’ll have two sessions with your dedicated account manager: one for setup (Jane connection, compliance, and training Emma), and one for delivery (reviewing scripts, testing live conversations, and final tweaks). After that, Emma goes live.

How does Rebookly's AI choose which clients to contact?

Rebookly syncs directly with JaneApp. Emma spots clients who haven’t booked in months, missed appointments, or have special dates like birthdays. Each outreach is personalized to your business voice and your client’s history — never generic.

What communication channels does Rebookly use?

Emma communicates through SMS, phone calls, your website chat, Facebook Messenger, and Instagram DMs. She answers instantly across all these channels, keeping conversations consistent and professional.

Do I have to write or approve messages before they're sent?

Nope. During onboarding, you’ll review and approve Emma’s scripts so they sound just like your front desk. From there, Emma handles delivery automatically, and you can request edits anytime.

Do I need to be using JaneApp to benefit from Rebookly?

Yes. Emma relies on JaneApp data to know exactly when to follow up with clients, keep your schedule full, and avoid double bookings.

Will the AI book appointments in Jane?

The AI guides conversations and sends the correct Jane booking link. Booking is always completed in Jane, ensuring accuracy.

Why aren't you listed on Jane's integrations page?

We’re fans of Jane’s all-in-one platform. Rebookly uses an unofficial connector that works behind the scenes to help Jane-based clinics fill schedules and recover missed bookings. As Jane continues to build, we’re excited to adapt and make the experience even better.

Will Rebookly replace my front desk team?

Not at all. Emma handles the repetitive, awkward work like recalls, no-show follow-ups, and answering common questions. That frees your front desk to focus on higher-value tasks: greeting clients, managing care, and creating a great in-person experience.

What happens if a client asks a question the AI can't answer?

If Emma doesn’t have the answer, the conversation is passed to your team through a shared inbox. You’ll see the full conversation and can jump in instantly — so nothing gets dropped.

Reviews

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Meet Emma, the assistant your front desk always wished for

Emma answers when your team can’t, takes awkward recalls off your team’s plate and keeps conversations going until clients book again. Think of her as the extra set of hands that never gets tired.

Built for Canadian 🇨🇦 wellness businesses using JaneApp

Here’s what Emma does for you:

Knows your business → Emma is trained to sound just like your front desk.
Replies instantly → No missed leads. Emma replies instantly to text messages, on your website, Facebook, and Instagram.
Answers common questions 24/7 → Hours, services, pricing, and directions, answered automatically, day or night.
Respects privacy. Fully PIPEDA-compliant for Canadian 🇨🇦 clinics.
Gets started easily: our team sets everything up for you, no tech experience or staff training needed.

How Emma automatically brings clients back

Emma doesn’t just answer questions. She also follows up with clients at the perfect moments, so nothing slips through the cracks.

Reactivation Follow-Ups

Emma spots clients who haven’t booked in a while and sends them a friendly nudge to come back — no awkward calls from your staff.

Consistent follow-up for inactive clients

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Birthday Messages

On a client’s birthday, Emma sends a warm message (and optional offer) that often turns into another booking.

Builds goodwill and repeat visits

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Cancellation Recovery

When someone misses an appointment, Emma sends a gentle message to rebook — saving lost visits without adding staff workload.

Recover lost revenue, no awkward calls

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Google Review Requests

Emma asks happy clients for reviews at just the right time, boosting your clinic’s reputation without it feeling forced.

Improves visibility and trust on autopilot

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Outbound Voice AI

Emma calls past clients with natural, human-like conversations and connects rebooking requests straight to your front desk.

Turns past-due clients into live bookings

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Meta Retargeting Ads

We run Meta ads that re-engage past clients and, paired with AI follow-ups, keep your clinic’s schedule full.

Brings back past clients automatically

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Missed Call Coverage

When your phones go unanswered, Emma steps in to answer questions and guides callers to book.

Turn missed calls into bookings

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Website Live Chat

Emma chats with website visitors instantly, answers questions, and sends them to your booking page.

Turn website clicks into booked visits

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Facebook & Instagram

Emma replies to social DMs right away, helping leads before they choose a competitor.

Catch leads before competitors do

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How soon will I see results?

Most businesses see rebookings within the first day of Emma going live.

How does Emma reach clients?

Emma follows up with your clients by text message. Every message is warm, natural, and written in your business’s voice — just like your front desk would write. You’ll see every conversation inside your shared inbox, so you always stay in control.

Will this integrate with my existing software?

Yes — Emma connects directly with JaneApp. Client info and appointments stay in sync automatically, so everything runs smoothly in the background while Emma handles follow-ups.

Do I have to train Emma myself?

Not at all. We set Emma up for you. Our team trains her on your business voice, loads your FAQs, and keeps things updated. Your staff doesn’t have to learn anything new or spend time managing Emma.

Can I see what Emma is sending to clients?

Absolutely. Every message shows up in your shared inbox. You can track results, view conversations, and even step in if you’d like — full transparency, always.