Your clinic’s workspace
Nothing to configure. Two things to learn.
Rebookly arrives finished. Emma and her nine assistants, every workflow behind them, and all the messaging they send are built by our team, connected to Jane App™, and approved by you before anything goes live. It is software your team never has to learn — beyond exactly two things, which we teach on a live call.
- Built before launch
- Connected to Jane App™
- Two things to learn
- Nothing to maintain
Before you log in
The part you never touch is the part we build
Emma, the nine assistants, every workflow behind them and the words they send are constructed by our team, tested end to end, and walked through with you on a launch call. Nothing reaches a patient until you have approved it.
- The nine assistants, set up for your services and your tone
- Every workflow behind them — written, tested and switched on for you
- Your knowledge base: services, prices, practitioners, hours, policies
- The Jane App™ connection, made and kept working by us
- Changes later are a request to us, not a task for you
In the workspace
Four things your team actually opens
Emma does the work. This is where your team watches it happen and takes the wheel when it wants to.
One inbox, every channel
- Two-way SMS, website live chat, Facebook Messenger and Instagram DMs arrive in one thread per patient
- The whole history stays attached to the person rather than scattered across apps
- Everyone on your team sees the same conversation
Step in whenever you want
- Any staff member can take over a conversation at any point
- Automation pauses for about an hour when someone replies by hand, so the human exchange takes priority
- Anything sensitive, or anything needing clinical judgment, is handed to a person rather than answered
What’s Waiting
- Missed calls, callback requests and anything Emma hands over appear as work waiting, with the conversation attached
- Each one carries its context, so whoever picks it up already knows what the patient needs
- Each moves through stages as it is handled, so you can see the call was actually made rather than assuming it was
Operational messages
- One message to everyone booked today when you close for weather
- Replies come back into the same conversation, so a patient asking about rebooking gets an answer
- This is your team sending a service message about an appointment someone already has — it isn’t marketing, and it isn’t Emma
On a snow day that’s one message at 6am instead of forty phone calls.
The whole training list
Two things. That’s the list.
Not a tour of a platform. Two specific skills, taught on a live call with your team and available afterwards in the on-demand video library.
One — Building a patient list
Pull a group from your own Jane App™ data in a moment: everyone booked today or tomorrow, who someone is booked with or who they saw last time, what they last came in for and what they’re booked in for next, anyone who has been in within the last two years. Nothing to export, upload or keep current — a rolling sync keeps the data fresh through the day. Deciding what to ask it is the skill, and it takes one call.
Two — Sending an email campaign
Newsletters, clinic updates and service announcements to any list you’ve pulled, sent by your clinic in your clinic’s voice. This is your team’s channel, not Emma’s. Unsubscribe handling and sender identification are built in, and opt-outs are honoured immediately and permanently.
When someone new joins your front desk, that is two walkthroughs in the video library rather than a call in your calendar — and nothing they can misconfigure while learning.
The short list
What you’ll never touch
This is the difference between a finished system and a set of tools.
- Nothing to configure. Emma’s behaviour is standardised and built by us.
- Nothing to maintain. No integrations to wire up — the Jane App™ connection is ours to make and keep working.
- Nothing to switch on. Turning something on or off is a request to us, not a task for you.
DIY tools hand you a login and a manual.
We hand you a finished system and teach you the parts you touch.
Common questions
What clinics ask before they start
Does our team have to learn new software?
Two things, and we teach both. Building a patient list — pulling a group from your own Jane App™ data — and sending an email campaign to one. That is the entire list. Everything else arrives built: the assistants, every workflow behind them, the messaging, and the Jane connection. Your team never configures any of it, never builds a workflow, and never maintains anything. Both skills are covered on a live training call at launch and have walkthroughs in the on-demand video library.
Can staff take over a conversation Emma is having?
At any time, from the same inbox. Emma defers to human input and pauses automation for about an hour when a staff member replies by hand, so the human exchange takes priority and nobody gets two answers. Anything sensitive, or anything needing clinical judgment, she hands to a person rather than answering.
Can we see every conversation?
Yes. Two-way SMS, website live chat, Facebook Messenger and Instagram DMs all land in one unified inbox, one thread per patient, with the full history attached to the person rather than scattered across apps. Your team always knows what is happening.
What can a patient list actually tell us?
Your patients’ last appointment and their next one — the treatment and the practitioner for each — pulled from Jane App™ on a rolling sync, with nothing to export or keep current. That answers the questions clinics actually ask: who is in tomorrow, who saw a particular practitioner last time, who has not been back in a while. It is a current picture rather than a full visit history, so it cannot answer “everyone who has ever had a particular treatment”. Lists reach back two years, which is also where CASL’s implied consent runs from.
What if we want something changed?
You ask us and we change it. Adjusting tone, refining when Emma escalates, clarifying how a booking question is answered, updating a service description, switching something on or off — all of it is a request to our team, never a task for yours. Ongoing adjustment is a normal part of running the account.
Two layers
One of them never has a bad month
Emma and the nine assistants are the revenue layer. They convert enquiries, chase leads and bring lapsed patients back, and what they produce moves with the month.
The workspace is the operational layer. One inbox for every channel, the full history on every patient, lists you can pull in a moment, closure messages, and a record of which callbacks actually happened. None of that gets better in a busy month or worse in a slow one — it is the same amount of useful on a Tuesday in February as in your best week of the year.
Most clinics arrive for the first layer. What they find is that the second quietly replaced three things they were doing elsewhere: the shared inbox nobody owned, the spreadsheet of leads from last month’s ads, the phone tree on a snow day.
A slow month makes the Dashboard look disappointing. It doesn’t make the inbox less useful.
Go deeper
Where to read next
The suite
The nine AI assistants behind Emma
Each assistant covers one moment in the patient journey — from missed-call text-back to re-engaging lapsed patients.
Read moreThe connection
How Emma works with Jane App™
What she reads, what she never sees, and why your schedule stays entirely inside Jane.
Read moreThe numbers
Where you watch it work
The reporting layer: attribution that follows the patient rather than the click, and what the screen actually shows.
Read more
See it with your own patients in it
A short call, your clinic’s services on screen, and an honest answer about whether this fits how you work.
A demo is a live call with a founder — not a sales rep.
- Live in 5–10 business days
- Jane stays exactly as it is