The AI receptionist for naturopathic clinics on Jane App

Her aftercare assistant follows up after an appointment to support the plan and prompt the next visit, and her re-engagement assistant reaches out to patients who have not been back in a while — driven by real visit history from Jane App™, so the timing fits the patient rather than a generic schedule. Both are two-way, so a patient who replies gets a real response — Emma answers the practical questions and hands anything clinical, including questions about a protocol or a symptom, straight to your staff.

It shouldn’t. Messages are personalised two-way SMS, not blasts, and the tone is set during onboarding. Outreach is consent-first and CASL-aware, opt-outs are enforced automatically, and your front desk can step into any conversation at any point.

No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.

She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.

No. Emma answers logistical and practical questions — services, duration, pricing, practitioners, and policies — and never gives clinical advice or recommends a protocol or supplement. Anything clinical is escalated to your staff, and she has no access to chart notes or clinical records.