The AI receptionist for naturopathic clinics on Jane App

Her aftercare assistant follows up after an appointment to support the plan and prompt the next visit, and her re-engagement assistant reaches out to patients who have not been back in a while — driven by real visit history from Jane App™, so the timing fits the patient rather than a generic schedule. Both are two-way, so a patient who replies gets a real response — Emma answers the practical questions and hands anything clinical, including questions about a protocol or a symptom, straight to your staff.

It shouldn’t. Emma’s messages are personalised two-way SMS, not blasts, and the tone is set during onboarding. Outreach is consent-first and CASL-aware, opt-outs are enforced automatically, and your front desk can step into any conversation at any point.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.

No. Emma answers logistical and practical questions — services, duration, pricing, practitioners, and policies — and never gives clinical advice or recommends a protocol or supplement. Anything clinical is escalated to your staff, and she has no access to chart notes or clinical records.