The AI receptionist for massage therapy clinics on Jane App

They become text conversations. When a call goes unanswered, Emma’s missed-call text-back assistant texts the caller within seconds and she continues over SMS — answering treatment length, price, and who provides what, then sending your Jane App™ booking link. She doesn’t answer calls, she answers callers, which for a clinic that is hands-on all day recovers conversations a callback usually would not.

Her re-engagement assistant reaches out to patients who have not booked in a while, driven by real visit history from Jane App™, so it contacts the people who have actually drifted rather than messaging your whole list. It is a personalised two-way SMS — a patient who replies gets a real response, and Emma sends your booking link when they are ready. If they mention pain or an injury she doesn’t advise on it; she gets them booked in with a therapist.

No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.

She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.

She can tell a patient which therapists you have, what each one provides, and how long each treatment runs, because that comes from Jane App™ and your knowledge base. What she will not do is recommend a therapist for a specific injury or symptom — anything clinical goes to your staff, and the patient chooses their therapist inside Jane when they book.