The AI receptionist for massage therapy clinics on Jane App

They get answered. Voice AI is included, so Emma can pick up the calls nobody gets to — in conversation, answering treatment length, price and who provides what, then booking the appointment on the call. If you would rather she did not pick up, missed-call text-back does the same job over SMS within seconds. For a clinic that is hands-on all day, either one recovers conversations a callback usually would not.

Her re-engagement assistant reaches out to patients who have not booked in a while, driven by real visit history from Jane App™, so it contacts the people who have actually drifted rather than messaging your whole list. It is a personalised two-way SMS — a patient who replies gets a real response, and Emma books the appointment when they are ready. If they mention pain or an injury she doesn’t advise on it; she gets them booked in with a therapist.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.

She can tell a patient which therapists you have, what each one provides, and how long each treatment runs, because that comes from Jane App™ and your knowledge base. What she will not do is recommend a therapist for a specific injury or symptom — anything clinical goes to your staff, and the patient chooses their therapist inside Jane when they book.