The AI receptionist for acupuncture clinics on Jane App

Her aftercare assistant follows up after a session to prompt the next one, and her re-engagement assistant reaches out to patients who stopped partway through — driven by real visit history from Jane App™, so it targets the people who actually lapsed. Both are two-way conversations: a patient who replies gets a real response, and anything about symptoms or how treatment is going goes to your practitioner rather than getting an answer from Emma.

She can answer the practical questions — how long a session runs, what it costs, who provides it, and what to expect logistically on a first visit — from your knowledge base. She does not explain what acupuncture will do for a particular condition or advise on treatment, because that is clinical. Those questions go to your practitioners.

No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.

She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.