The AI receptionist for acupuncture clinics on Jane App

Her aftercare assistant follows up after a session to prompt the next one, and her re-engagement assistant reaches out to patients who stopped partway through — driven by real visit history from Jane App™, so it targets the people who actually lapsed. Both are two-way conversations: a patient who replies gets a real response, and anything about symptoms or how treatment is going goes to your practitioner rather than getting an answer from Emma.

Emma can answer the practical questions — how long a session runs, what it costs, who provides it, and what to expect logistically on a first visit — from your knowledge base. She does not explain what acupuncture will do for a particular condition or advise on treatment, because that is clinical. Those questions go to your practitioners.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

She can tell patients what you have told her — whether your clinic direct bills extended health, which insurers you bill, and what a patient needs to bring. That sits in your knowledge base alongside your services and policies. What she will not do is interpret coverage: she does not guess at a plan, confirm what it will pay, or estimate what a patient will owe. Anything that needs that judgment goes to your staff instead of getting an answer from her.