Terms & Conditions

Introduction

Welcome to Rebookly.ai ("Rebookly", "we", "our", or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website, services, software, and tools, including any related products provided through www.rebookly.ai (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Services.

Overview of Services

Rebookly provides a fully managed AI front desk and patient communication automation system built for Canadian wellness clinics using Jane App™. Services include, but are not limited to, two-way SMS messaging, AI-powered conversation handling, missed call recovery, patient re-engagement campaigns, booking automation, voice AI, website live chat, social messaging, email automation, and review generation workflows.

The Services are delivered through our platform, third-party communication infrastructure, and integrations with scheduling software including Jane App™. Rebookly is designed for business use only. You must be at least 18 years old and operate a registered business to use our Services.

Jane App™ is a trademark of Jane Software Inc. Rebookly is an independent service provider and is not affiliated with, endorsed by, or officially partnered with Jane Software Inc. Rebookly's integration with Jane App™ operates through available application endpoints. We are not responsible for changes to Jane App™ that may affect integration functionality, and we will make reasonable efforts to maintain compatibility as the platform evolves.

Account Registration and Access

To access certain Services, you may be required to create an account and provide accurate, complete information. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree not to share access credentials with unauthorized users or use the platform for any unlawful purpose.

Client Data and Privacy

As part of our Services, you may input or integrate client data, including names, contact information, booking history, and appointment records. You represent that you have obtained all necessary consents to collect, store, and process this data in accordance with the Canadian Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), and any other applicable regulations.

Rebookly will only use client data to deliver and improve our Services. We will not sell or share client data with third parties unless explicitly authorized or required by law. For full details, see our Privacy Policy.

Clinics are the primary custodians of their patient data. Rebookly operates as a technology service provider. Clinics are solely responsible for obtaining express consent from patients before initiating outbound SMS, email, or other automated communication through the platform. Rebookly provides the technical infrastructure to enforce opt-outs and consent status, but the obligation to collect and maintain valid consent rests with the clinic.

Rebookly does not access, store, or process clinical health records, chart notes, diagnoses, or treatment details. The platform interacts only with appointment scheduling metadata required for communication and booking workflows.

CASL Compliance

Rebookly is designed to support compliance with the Canadian Anti-Spam Legislation (CASL). However, compliance with CASL is the responsibility of the clinic using the platform. By using Rebookly, you agree that:

• You have obtained express or implied consent from recipients prior to initiating outbound commercial electronic messages through the platform.
• All messages sent through Rebookly on your behalf identify your business and provide a functioning unsubscribe mechanism.
• You will honour all opt-out requests promptly. Rebookly enforces opt-outs automatically at the system level, but you remain legally responsible for ensuring your outreach complies with CASL.
• You will not use the platform to send unsolicited commercial messages or messages that violate CASL.

Rebookly is not responsible for CASL violations arising from your use of the platform.

AI Limitations and No Clinical Advice

Rebookly uses artificial intelligence to handle patient conversations, follow-up, and booking workflows. By using the Services, you acknowledge and agree that:

• AI-generated responses are automated and may not always reflect the nuance, accuracy, or judgment that a trained human would apply. Rebookly makes no guarantee that AI responses will be error-free.
• Rebookly does not provide medical, clinical, psychological, insurance, or legal advice of any kind. The platform is an administrative and communication tool only.
• You and your staff remain responsible for supervising AI conversations, reviewing escalations, and ensuring the accuracy of information communicated to patients.
• Rebookly should not be relied upon for clinical triage, emergency communication, or any situation where an incorrect automated response could cause harm.

Payment Terms

Access to certain Services requires a monthly subscription or one-time payment. By subscribing, you agree to recurring billing until you cancel. Subscription fees are billed in Canadian dollars (CAD). Usage-based fees are billed in US dollars (USD) and detailed in the section below.

You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing cycle. No refunds are provided for partial billing periods. One-time packages, including the Custom Automation Build, are non-refundable once work has commenced.

Communication & AI Usage Fees

In addition to your monthly software subscription (billed in CAD), you will incur usage-based fees for SMS messaging, AI tools, email, phone communication, and other platform features. These usage charges are billed in USD and calculated based on actual consumption at the end of each billing period.

Usage fees are pass-through infrastructure costs charged by carriers and third-party providers. Rates may change based on carrier and provider pricing changes. Rebookly will provide reasonable notice of material rate changes.

Carrier registration and A2P 10DLC compliance fees may also apply for SMS messaging. These are standard industry requirements imposed by North American carriers and are passed through at cost. Most clinics see total usage costs of approximately $10–$60 USD per month. One recovered booking typically covers the full month of usage costs.

Carrier and SMS Compliance

Business SMS messaging in North America requires registration under the A2P 10DLC (Application-to-Person 10-Digit Long Code) framework mandated by mobile carriers. By using Rebookly's SMS features, you authorize Rebookly to register your business phone number and messaging use case with carriers on your behalf. Associated one-time registration fees and ongoing monthly carrier compliance fees apply and will be disclosed during onboarding or invoiced separately.

Rebookly is not responsible for message delivery failures, filtering, or blocking by mobile carriers. Carriers may filter or block messages at their discretion, particularly where content or volume triggers automated spam detection. We will make reasonable efforts to maintain deliverability but cannot guarantee it.

Data Retention and Termination

Upon cancellation or termination of your subscription, Rebookly will retain your account data for a period of 30 days, during which you may request an export of your data. After this period, your data may be deleted from our systems in accordance with our data retention policy. Rebookly is not liable for any data loss following the expiry of this retention period.

Appointments written into Jane App™ by Rebookly will remain in your Jane App™ account after cancellation, as Jane App™ is your scheduling system of record. Rebookly does not delete or alter Jane App™ data upon termination.

Third-Party Services

Rebookly relies on third-party tools and infrastructure including SMS carriers, voice networks, cloud storage, AI providers, and scheduling integrations to deliver parts of the Service. While we select vendors with strong reputations, we do not control their actions and are not liable for third-party service disruptions, outages, pricing changes, or security breaches.

By using Rebookly, you consent to limited, secure data processing by such providers as necessary to deliver the Services.

Force Majeure

Rebookly will not be liable for any delay or failure to perform its obligations under these Terms where such delay or failure results from causes beyond our reasonable control, including but not limited to carrier network outages, third-party API failures, acts of God, internet disruptions, government actions, or other force majeure events. We will make reasonable efforts to restore service as quickly as possible and notify affected customers of material disruptions.

Intellectual Property

All content, software, technology, and AI systems provided by Rebookly are the intellectual property of Rebookly Inc. or its licensors. You may not copy, modify, distribute, or repurpose any part of the Services without our written permission. You retain ownership of all patient and business data you input into the platform.

Acceptable Use

You agree not to use the Services to:

• Send spam, unsolicited messages, or communications that violate CASL or any applicable law.
• Harass, threaten, or send abusive communications to patients or any third party.
• Impersonate any person or entity or misrepresent your affiliation with any business.
• Circumvent consent or opt-out mechanisms built into the platform.
• Use the platform for any purpose other than legitimate business communication and booking workflows.
• Attempt to reverse-engineer, copy, or extract Rebookly's AI models, workflows, or proprietary systems.

Rebookly reserves the right to suspend or terminate accounts that violate these acceptable use obligations without refund.

Disclaimers

The Services are provided "as is" and "as available." Rebookly makes no warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose. We do not guarantee that the Services will be error-free or uninterrupted, that AI responses will always be accurate or appropriate, or that use of the Services will result in specific booking, revenue, or retention outcomes for your business.

Limitation of Liability

To the fullest extent permitted by law, Rebookly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, goodwill, or business arising out of your use or inability to use the Services, including but not limited to losses arising from AI errors, SMS delivery failures, carrier disruptions, or integration outages. Our total aggregate liability shall not exceed the amount you paid to Rebookly in the three months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Rebookly and its employees, officers, directors, and partners from any claims, damages, penalties, fines, or expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, your violation of CASL or any applicable privacy law, or your violation of any third-party rights including patient rights.

Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada. Any disputes arising under these Terms will be resolved exclusively in the courts of Alberta, Canada.

Modifications

We may revise these Terms from time to time. The most current version will always be posted at rebookly.ai/terms-and-conditions. If the changes are material, we will notify you by email or through the platform. By continuing to use the Services after changes become effective, you agree to the revised Terms.

Contact Us

If you have questions about these Terms or need support, contact us at: [email protected] or by phone at (587) 801-4659.