Terms & Conditions

Last updated: 05/08/2025

Introduction

Welcome to Rebookly.ai (“Rebookly”, “we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your access to and use of our website, services, software, and tools, including any related products provided through www.rebookly.ai (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you may not use the Services.

Overview of Services

Rebookly provides marketing automation and rebooking tools for wellness businesses, including SMS/email messaging campaigns, client follow-up workflows, and data analytics. The Services may be delivered through our platform, embedded forms, third-party integrations, and communication tools. Rebookly is designed for business use only. You must be at least 18 years old to use our Services.

Account Registration and Access

To access certain Services, you may be required to create an account and provide accurate, complete information. You are responsible for safeguarding your login credentials and for all activity that occurs under your account. You agree not to share access credentials with unauthorized users or use the platform for any unlawful purpose.

Use of the Services

We use cookies and similar tracking technologies to enhance your browsing experience, understand usage patterns, and improve our site functionality. You can control cookie settings through your browser at any time.

Client Data and Privacy

As part of our Services, you may input or integrate client data (including names, emails, phone numbers, booking history, and preferences). You represent that you have obtained all necessary consents to collect, store, and process this data, in accordance with Canadian privacy law (PIPEDA) and any other applicable regulations. Rebookly will only use client data to deliver and improve our Services. We will not sell or share client data with third parties unless explicitly authorized or required by law. For full details, see our Privacy Policy.

Third-Party Services

Rebookly may rely on third-party tools and infrastructure (e.g. SMS gateways, cloud storage, CRMs) to deliver parts of the Service. While we select vendors with strong reputations, we do not control their actions and are not liable for third-party service disruptions or breaches.

By using Rebookly, you consent to limited, secure data processing by such providers.

Payment Terms

Access to certain Services requires a subscription or one-time payment. By subscribing, you agree to recurring billing until you cancel. Pricing and billing cycles will be clearly presented during onboarding. You may cancel your subscription at any time via your account settings or by contacting support. No refunds are provided for partial billing periods.

Communication & AI Usage Fees

In addition to your monthly software subscription (billed in CAD), you may incur usage-based fees for SMS messaging, AI tools, email, and phone communication. These usage charges are billed in USD and calculated based on actual consumption.

Usage pricing breakdown (in USD):

Text Messages: $0.015 per 160-character segment

Call Minutes: $0.028/min to make calls, $0.017/min to receive

Phone Number: $2.30/month per number

Emails: $0.0014 per email sent

Email Verifications: $0.002625 per verification

AI Services:

AI Responses: $0.03 per message

Voice AI: $0.20/min or unlimited for $149/month

Reviews AI: $0.12 per response

Funnel & Website AI: $1.48 per funnel

Content AI: $0.14 per 1,000 words; $0.09 per image

Premium Workflow Actions: $0.015 per action

A2P 10DLC Registration (SMS Compliance):

One-time registration fee: $23.95 USD

Ongoing carrier compliance fee: Up to $12 USD/month

These rates are subject to change based on carrier pricing, third-party vendor updates, and system enhancements. You will be notified in advance of any material changes to pricing.

Intellectual Property

All content, software, and technology provided by Rebookly is the intellectual property of Rebookly Inc. or its licensors. You may not copy, modify, distribute, or repurpose any part of the Services without our written permission. You retain ownership of all customer data you input into the platform.

Disclaimers

The Services are provided “as is” and “as available.” Rebookly makes no warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose. We do not guarantee that the Services will be error-free or uninterrupted, or that they will result in specific revenue outcomes for your business.

Limitation of Liability

To the fullest extent permitted by law, Rebookly will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits or data arising out of your use or inability to use the Services. Our total liability shall not exceed the amount you paid to Rebookly in the 3 months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Rebookly and its employees, officers, and partners from any claims, damages, or expenses arising from your use of the Services, your violation of these Terms, or your violation of any law or third-party rights.

Governing Law

These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada. Any disputes arising under these Terms will be resolved exclusively in the courts of Alberta, Canada.

Modifications

We may revise these Terms from time to time. The most current version will always be posted on our website. If the changes are material, we will notify you by email or through the platform. By continuing to use the Services after changes become effective, you agree to the revised Terms.

Contact Us

If you have questions about these Terms or need support, contact us at: [email protected]

Third-Party Service Providers

Rebookly operates as a technology service provider to wellness clinics, who remain the primary custodians of their client data. Clinics are responsible for obtaining all necessary consents before sharing personal information with us through integrations or onboarding processes.

We do not use or share this data for any purpose other than to deliver our services to the clinic that collected it.

Last Updated

This policy was last updated on 05/08/2025. We review our privacy practices regularly and may update this policy to reflect changes in regulations, technology, or business practices.