EMR and CRM, for Jane App™ clinics
Jane is your EMR. Rebookly is the CRM around it.
An EMR runs the appointment: the schedule, the chart, the invoice. A CRM runs everything around it — the enquiry that hasn’t booked, the caller nobody reached, the lead from your ads, the patient who hasn’t been back since spring. Jane App™ is the EMR. Rebookly is the CRM built for Jane clinics, and Emma, its AI receptionist, does the follow-up.
Jane holds your patients. Rebookly holds everyone who isn’t one yet, follows up with the patients who have drifted, and hands over to Jane at the booking.
What Jane does, and keeps doing
Rebookly doesn’t replace any of this, and it doesn’t keep a second copy of your schedule. Jane stays your source of truth.
- Your schedule and online booking
- Charts and clinical notes
- Invoices, payments and insurance billing
- Appointment reminders
- The patient record
Jane also has Return Visit Reminders. Your team sets one for a patient, and if that patient hasn’t booked by the date, Jane emails them — automatically on Jane’s Thrive plan, or as a list your team works through by hand. It’s a useful tool, and it reaches the patients someone remembered to set one for.
What happens when nobody books
None of these moments shows up in your schedule, which is why they are so easy to lose. Each one has an assistant on it.
The enquiry that goes quiet
A question arrives by text, website chat, Facebook or Instagram. Emma answers in seconds from your clinic’s knowledge base and keeps the conversation warm until they’re ready to book.
The call nobody could take
Emma answers inbound calls in conversation, or texts the caller back within seconds if you’d rather. Either way, they hear back while your clinic is still on their mind.
The lead from your ads
A form lands and Emma texts that person straight away, then follows up until they engage.
The patient who drifted
Using each patient’s visit history from Jane, and rules you set, Emma sends a personal two-way text to the patients who haven’t been back. When they reply, she answers and guides them to a booking.
The new patient between visits
A welcome before the first visit, and a check-in after it.
When someone is ready, Emma books the appointment in the conversation, straight into Jane itself.
What a good follow-up conversation looks like
Emma writes like your front desk on a good day: warm, specific and brief. She answers from your clinic’s own knowledge base, hands anything clinical to your team, and says so when a person should take over. You can read every conversation and step in at any point.
- Check-in sentSarah · 4 months since her last visit
- Booked in the threadNo account, no password
Emma · Westside Physio, Calgary
Re-engagement · two-way SMS
- EmmaHi Sarah — it’s Emma from Westside Physio in Calgary. It’s been a little while since we saw you. How have you been feeling?
- Honestly not great — my knee has been flaring up again.
- EmmaSorry to hear that. I can book you back in — or if you’d rather talk it through with someone first, I can have one of the team reach out.
- Booking back in would be great. Anything this week?
- EmmaWednesday at 4:30pm or Friday at 8:00am are both open with your physio. Either suit?
- Wednesday, please.
- EmmaBooked — Wednesday 4:30pm. It’s in Jane now, and the clinic will send your confirmation.
Proof, from Jane’s own records
Because Rebookly reads your appointments from Jane, your Dashboard can show what a click-tracker can’t: whether the patient actually came in, and what they have spent since. Revenue is credited once the patient has arrived, read from the Jane appointment record — so a patient who got a text and then phoned your front desk still counts.
You see it by channel: re-engagement, aftercare, missed calls, website chat, social messages and leads from your own ads. See what the Dashboard shows →
Built and run for you
A CRM is only as useful as the follow-up that actually happens, and follow-up is exactly the work a busy front desk doesn’t get to. So Rebookly arrives built. We connect Jane, write the messages, set up every assistant and change things when you ask. There is nothing to build, configure or maintain — what your team learns is how to use the inbox and step into a conversation, and we teach that. What your team uses day to day →
Questions
Does Jane App have a CRM?
Jane App™ is built as an EMR and practice-management system rather than a CRM: your schedule, charts, billing and the patient record, organised around people who have booked. A CRM covers everyone around that — the enquiry that went quiet, the missed caller, the lead from an ad, the patient who hasn’t been back in months. Rebookly is that CRM for Jane clinics. Jane holds your patients; Rebookly holds everyone who isn’t one yet, follows up with the patients who have drifted, and hands over to Jane at the booking.
Does Rebookly replace Jane?
No. Jane stays your EMR, your schedule and your patient record, and Rebookly never keeps a second calendar. Rebookly reads appointment and billing records from Jane so Emma knows who to follow up with and your Dashboard can show results. What Rebookly reads from Jane →
What if Jane adds its own AI receptionist?
Jane has said it is building one, to handle appointments and basic inquiries. Emma is built for the part a receptionist alone doesn’t do: following up with everyone who didn’t book, bringing lapsed patients back by text, and showing you in Jane’s own records who came in and what they spent. That work doesn’t depend on who answers your phone.
See Emma work for your clinic
Book a short demo and we’ll show you Emma answering, following up, and guiding patients into Jane App™.
A demo is a live call with a founder — not a sales rep.
Jane App™ is a trademark of Jane Software Inc. Rebookly is an independent service provider and is not affiliated with, endorsed by, or officially partnered with Jane Software Inc.