Voice AI · live on every plan
Voice AI that answers your clinic’s phone — or texts back instead
Yes — Emma answers your clinic’s phone. Voice AI is live: she takes inbound calls in conversation rather than through a menu, answers from your knowledge base, takes a message or transfers to a person, and texts your Jane App™ booking link so the caller can book. Or, if you would rather, missed-call text-back texts the caller instead, and plenty of clinics prefer it, because plenty of patients would rather type than talk to an AI. Your clinic picks one.
- Answers inbound calls
- Or missed-call text-back, if you prefer
- Your team answers first
Voice or text
Some patients want to talk. Some would rather type.
Your clinic picks one of the two. Neither is the upgrade and neither is the fallback — this is a real preference, and pretending otherwise would be selling you a side rather than telling you the trade.
When the voice is the right answer
- Someone wants to talk now, and will not text
- A question that needs a back-and-forth to answer properly
- After hours, when there is nobody there to pick up
- A caller who would rather not be texted at all
When the text is the right answer
- Plenty of patients would rather type than talk to a machine, especially about a body they are self-conscious about
- A text thread is written down — your team can read exactly what was said and step in
- Most people never leave a voicemail, so a text often recovers a caller a callback would lose
- The patient replies whenever suits them, not while they are standing somewhere
How she picks up
Your team answers first. Emma catches what they miss.
Voice can answer every call around the clock, or sit behind your team and pick up only when nobody does after four or five rings. We recommend the second, and set it during onboarding.
A patient who reaches your front desk should reach your front desk. Emma is there for the calls that would otherwise ring out — the ones during a treatment, at lunch, after hours, or when both lines are busy. She is not there to replace the person at the desk, and a clinic that configures her that way usually regrets it.
On a call
What happens when she answers
Present tense, for every clinic.
Step 1
The call comes in
It rings for your team first. If nobody picks up after four or five rings, Emma answers.
Step 2
She answers in conversation
Not a menu. She works from your knowledge base — services, price, duration, who provides what, your policies — and answers what the caller actually asked.
Step 3
She sends the booking link, or hands over
She texts your Jane App™ booking link so the caller can pick a time, takes a message, or transfers the call to a person when it is beyond her. A transcript of every call is emailed to whoever you nominate.
Booking straight into Jane on the call comes with Rebookly Pro, coming soon. See pricing.
Or text-back instead
Prefer text? Missed-call text-back
A clinic that would rather not have Emma on the phone gets missed-call text-back instead: when a call goes unanswered, Emma texts the caller within seconds and carries on by text.
The suite
Voice AI is one of Emma’s nine assistants
Each covers a moment: the phone ringing, a first visit, a lapsed patient. Here are the other eight.
- Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
- Website Live Chat
Engages website visitors instantly and keeps the conversation going.
- Social Messaging
Answers Facebook Messenger and Instagram DMs in real time.
- First-Visit
Welcomes and guides new patients toward their first appointment.
- Aftercare
Follows up after visits to support recovery and encourage return visits.
- Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
- Birthday
Sends warm birthday messages that drive rebooking.
- Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Questions
Voice AI, answered
Does Rebookly offer a voice AI that answers the phone?
Yes. Voice AI is live on every plan, billed per minute (see pricing), and Emma answers inbound calls in conversation rather than through a menu. She answers from your knowledge base — services, price, duration, who provides what, your policies — takes a message when that is what is wanted, and transfers the call to a person when it is beyond her. A transcript of every call is emailed to whoever you nominate.
Should she answer every call, or only the ones we miss?
Either, and we recommend the second. Voice can answer everything around the clock, or sit behind your team and pick up only when nobody does after four or five rings. Most clinics are better served by the backup setting: a patient who reaches your front desk should reach your front desk, and Emma is there for the calls that would otherwise ring out. It is set during onboarding and you can change it.
Does Emma ever call patients?
No. Never, for any reason, on any plan. She answers calls that come in and she does not place calls that go out. That is a hard line rather than a setting: automated outbound calling is regulated separately in Canada, and it is not something Rebookly does.
Why would I choose text-back over the voice?
Three reasons, and they are still good ones. Plenty of patients would rather type than talk to a machine, especially about a body they are self-conscious about. Most people never leave a voicemail, so a text often recovers a caller a callback would lose. And a text thread is written down — your team can read exactly what was said and step in, which you cannot do with a call that already happened. Your clinic picks one, so this is a choice rather than a compromise.
So what happens to a missed call now?
That is up to you, because your clinic picks one of the two. With Voice AI, the call does not go unanswered — Emma picks it up and handles it. With missed-call text-back instead, Emma texts the caller within seconds and the conversation continues over SMS.
What if a caller genuinely wants to speak to a person?
Then they should, and Emma transfers them. Your front desk can also step into any conversation at any point, and a caller can request a callback that gets routed to your team. She escalates anything that needs a person rather than trying to handle it herself.
Hear it answer your phone
Book a short demo and we’ll show you a real call — Emma picking up and answering from a clinic’s own knowledge base.
A demo is a live call with a founder — not a sales rep.
- Included for every clinic
- Inbound calls only
- Your team answers first