Voice AI that answers your clinic’s phone — or texts back instead

Yes. Voice AI is live and included, and Emma answers inbound calls in conversation rather than through a menu. She answers from your knowledge base — services, price, duration, who provides what, your policies — takes a message when that is what is wanted, and transfers the call to a person when it is beyond her. A transcript of every call is emailed to whoever you nominate.

Either, and we recommend the second. Voice can answer everything around the clock, or sit behind your team and pick up only when nobody does after four or five rings. Most clinics are better served by the backup setting: a patient who reaches your front desk should reach your front desk, and Emma is there for the calls that would otherwise ring out. It is set during onboarding and you can change it.

No. Never, for any reason, on any plan. She answers calls that come in and she does not place calls that go out. That is a hard line rather than a setting: automated outbound calling is regulated separately in Canada, and it is not something Rebookly does.

Three reasons, and they are still good ones. Plenty of patients would rather type than talk to a machine, especially about a body they are self-conscious about. Most people never leave a voicemail, so a text often recovers a caller a callback would lose. And a text thread is written down — your team can read exactly what was said and step in, which you cannot do with a call that already happened. Both are included, so this is a choice rather than a compromise.

That is up to you. If Emma is answering, the call does not go unanswered — she picks it up and handles it. If you have voice switched off, or the caller hangs up before she answers, the missed-call text-back assistant texts them within seconds and the conversation continues over SMS.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

Then they should, and Emma transfers them. Your front desk can also step into any conversation at any point, and a caller can request a callback that gets routed to your team. She escalates anything that needs a person rather than trying to handle it herself.