The AI receptionist for med spas & aesthetic clinics

Yes. Her social messaging assistant answers Facebook Messenger and Instagram DMs in real time, including the ones that come from paid ads, and guides the conversation toward a booking without the person having to leave the channel they messaged on. Website chat and SMS work the same way, and every conversation lands in one inbox your team can step into.

No. Emma answers what treatments you offer, what they cost, how long they take, and who provides them — then books the consultation, which is where suitability actually gets assessed. She does not advise on whether a treatment is right for someone, discuss dosing or products, or make any claim about results. Anything like that goes to your staff.

No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.

Many aesthetic treatments work on a repeat interval, and that next appointment is easy to lose track of. Emma’s aftercare assistant follows up after a treatment, and her re-engagement assistant reaches back out to clients who have not been in for a while — using real visit history from Jane App™, so the timing follows the client rather than a generic campaign.