The AI receptionist for med spas & aesthetic clinics

Yes. Emma’s social messaging assistant answers Facebook Messenger and Instagram DMs in real time, including the ones that come from paid ads, and guides the conversation toward a booking without the person having to leave the channel they messaged on. Website chat and SMS work the same way, and every conversation lands in one inbox your team can step into.

No. Emma answers what treatments you offer, what they cost, how long they take, and who provides them — then books the consultation, which is where suitability actually gets assessed. She does not advise on whether a treatment is right for someone, discuss dosing or products, or make any claim about results. Anything like that goes to your staff.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

Many aesthetic treatments work on a repeat interval, and that next appointment is easy to lose track of. Emma’s aftercare assistant follows up after a treatment, and her re-engagement assistant reaches back out to clients who have not been in for a while — using real visit history from Jane App™, so the timing follows the client rather than a generic campaign.