The AI receptionist for laser & skin clinics on Jane App

No, and this is a hard boundary. Skin type, suitability, and the choice of device are clinical judgments that need a practitioner assessing the patient — Emma has no basis for making them and will not try. She answers what treatments you offer, what they cost, how long they take, and who performs them, then books the consultation where suitability is properly assessed. Questions about contraindications, medications, pigmentation risk, or expected results go to your staff.

Yes, to the extent you have told her. Emma answers from your knowledge base, where your services, prices, session durations and package structures sit, so she can answer them accurately and consistently instead of the enquiry waiting for someone free. What she will not do is quote a personalised plan or estimate how many sessions a particular patient will need.

Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.

Laser and skin work is usually a course rather than a single visit, and the later sessions are the easiest to lose. Her aftercare assistant follows up after a session, and her re-engagement assistant reaches out to patients who have not been back — driven by real visit history from Jane App™. If someone replies with a question about how their skin is responding, that goes to your practitioner rather than getting an answer from Emma.

No. Rebookly does not access clinical notes, charting, treatment records, or intake assessments, and it handles only the limited information needed for appointment-related communication. Before-and-after photography, consent forms, and any clinical documentation stay in your existing workflow inside Jane App™.