AI assistant for Jane App™ clinics
The first-visit assistant
The first-visit assistant prepares every new patient before they walk in. Between booking and arriving, Emma confirms the appointment, prompts whatever your clinic needs done beforehand, and answers the practical questions a first-timer always has — so the visit starts on time and the patient actually turns up.
- Added on Nurture
- Fewer no-shows
- Forms prompted, not stored
- Works after hours
The conversation
The questions that never reach the front desk
A new patient, booked and waiting. Emma opens the line and answers the things nobody would phone about.
- Booked onlineSarah · first visit
- Line openedAnswered before she arrived
Emma · Westside Physio, Calgary
New patient · booked, not yet arrived
- EmmaHi Sarah — this is Emma at Westside Physio. Thanks for booking with us. This is our texting line, so reply here any time with questions before your visit.
- Thanks! Is there parking at the clinic? And do I need to bring anything?
- EmmaThere’s free parking behind the building. Bring your insurance details if you have them.
- Perfect, thank you.
- EmmaAny time. If anything else comes up before your visit, just reply here.
Where patients slip away
The week before a first appointment is quieter than it should be
They booked, and then nothing else happens until they arrive. Everything they are unsure about in between goes unasked.
Booked · no contact
Sunday, 9pm
They book online
Monday
A question about parking
Wednesday
Not worth phoning about
Emma opens the line
Your texting line, in your clinic’s name
They arrive
Knowing where to park
The questions are small enough that nobody phones about them, and large enough to decide how a first appointment starts.
The objection
The worry is that a new patient meets software before they meet you
A first-visit message is the first thing your clinic says to someone who has never been. It sets what kind of place you are before anyone has walked through the door, which is a lot to ask of an automated text.
It opens a line, it does not send a brochure
The message tells a new patient they can reply, and then it stops. No forms, no attachments, no sequence of helpful tips nobody asked for.
Their questions are usually not medical
Where to park, whether there is a code on the door, what to wear, whether to eat first, where the receipt goes. Emma answers those from what your clinic wrote, which leaves your desk free for the ones that need a person.
And when it is medical, she stops
Anything about symptoms, suitability, or whether they should be coming in at all goes to your practitioner. She has no clinical basis for an opinion and does not offer one.
It works at the hour people actually book
Bookings arrive at nine at night and on Sunday afternoons, and so do the questions. Monday morning is a long time to sit with an unanswered question about whether you should have booked at all.
They are told they can be a person about it
This is your clinic’s texting line, not a no-reply notification. A good part of the value is simply a new patient knowing there is somewhere to put a small question.
It costs nothing if they were already confident
A patient with no questions replies to nothing and arrives on time. Nothing is pushed at them, and none of this depends on them engaging with it.
Why we built this
The questions nobody asks the front desk
Someone books online at nine at night. Between then and their appointment they accumulate a short list of very small questions. Where do I park. Is there a code on the door. What should I wear. Do I need to bring anything. Should I eat first.
None of them is worth a phone call, which is exactly the problem. So they arrive slightly unsure instead — five minutes late because the parking was not obvious, or dressed wrong, or apologising before the appointment has started. It is a small tax on a first impression, and it is entirely avoidable.
So this assistant opens a line rather than sending information. The message says your clinic is a place that can be replied to, and then it waits. What follows is whatever they actually wanted to know, answered from what you wrote — and if it turns out to be clinical, it goes to the person qualified to answer it.
A first appointment gets judged before it starts, and a good deal of it is decided in a car park.
Shaped by clinic operators and front-desk staff who have answered the same five questions for years.
Added on Nurture, with the other assistants for patients already coming through the door. Recover runs all nine. Compare the plans.
How it works
How it works
Step 1
A new patient books
They complete their booking through your Jane App™ online booking, and the assistant takes it from there without anyone having to flag it.
Step 2
Emma preps them
A warm confirmation, a prompt for anything you need done beforehand, and straight answers to the practical questions — where to park, what to wear, how long it will take, what to bring.
Step 3
They arrive ready
The appointment starts on time instead of running late on paperwork, and your front desk is not chasing anything at the door.
In the journey
Where it fits in the patient journey
This is the stretch between a booking and a first appointment — the one point where a patient has committed but has not yet met you.
- First-time patients who booked online and have never been to your clinic
- Anyone booking a longer initial assessment, where a late start costs the most
- Patients who need to have done something before arriving
- Nervous first-timers, where a warm message before the visit does more than a reminder
One of nine
Emma is the AI receptionist. This is one of the nine assistants behind her.
Each assistant covers one moment in the patient journey. Three answer everyone who contacts you; six reach out first.
See all nine AI assistantsThe other assistants
What else Emma has behind her
Assistants work together rather than in isolation — a recovered call often becomes a first visit, and a first visit becomes aftercare.
- Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
Recover - Website Live Chat
Engages website visitors instantly and keeps the conversation going.
Capture - Social Messaging
Answers Facebook Messenger and Instagram DMs in real time.
Capture - Missed-Call Text-Back
Instantly texts back missed calls so the caller can continue by SMS and book — no call is ever truly lost.
Capture - Aftercare
Follows up after visits to support recovery and encourage return visits.
Nurture - Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
Recover - Birthday
Sends warm birthday messages that drive rebooking.
Nurture - Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Nurture
Questions
First-Visit, answered
Does Emma handle intake forms?
She prompts and answers around them, rather than collecting them. Forms and intake stay in your existing workflow inside Jane App™, where they belong — Emma reminds the patient, answers questions about what is needed, and nudges again if it has not been done. She does not store or process form contents, and never touches clinical or intake data.
Is this just an appointment reminder?
No. Jane’s reminders are one-way notifications; this is a conversation. If the patient replies asking what to bring, whether to eat beforehand, or where to park, Emma answers. Anything clinical goes to your staff instead of getting an answer from her.
Can Emma tell me what times are available?
No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.
Can it help with no-shows?
That is much of the point. A first appointment is the most likely one to be missed, and a patient who has had a real exchange with your clinic beforehand is a patient who has been reminded that a person is expecting them. We do not promise a specific reduction — results depend on your patients and your scheduling.
Which plan includes it?
Nurture, at $299/month CAD, with the other assistants for patients already in your care — aftercare, birthday, and Google review. Recover runs all nine.
By clinic type
Tuned to your discipline
This assistant runs the same way for every discipline — what changes is the knowledge base behind it.
- Massage Therapy
- Physiotherapy
- Naturopathic
- Chiropractic
- Acupuncture
- Multidisciplinary
- Med Spas & Aesthetics
- IV Drip & Injectables
- Laser & Skin
- Mental Health & Counselling
See the AI receptionist by clinic type · How the Jane App integration works
See how a first visit should start
Book a short demo and we’ll walk through what Emma sends a new patient between booking and arriving.
A demo is a live call with a founder — not a sales rep.
- Live in 5–10 business days
- Jane stays exactly as it is