Jane App integration
What an AI receptionist actually does for a Jane App clinic
An AI receptionist for a Jane App™ clinic connects straight to Jane: Rebookly reads your services, durations, practitioners, locations, and visit history, so Emma can answer patient questions accurately and follow up with the right people. She does not see your schedule — when a patient is ready, she sends your Jane online booking link and they choose from your live availability inside Jane. Emma guides the conversation; Jane holds the calendar.
- Emma never sees your schedule
- Jane stays the source of truth
- No Jane credentials stored
- Multi-location supported
The connection
How Emma connects to Jane App
Rebookly works within Jane rather than around it. It reads what it needs to hold an accurate conversation, and leaves the booking itself to Jane.
What she reads from Jane
- Your services, durations, and eligibility rules
- Practitioners and which services each one provides
- Locations, with location-specific hours and services
- Patient and visit history, which powers follow-up and re-engagement
- Not your schedule — Emma has no visibility into availability
What she does with it
- Answers price, duration, and “who does this service?” accurately
- Follows up on new enquiries and lapsed patients by name
- Texts back missed calls within seconds and continues over SMS
- Hands over your Jane booking link at the moment of intent
What keeps itself current
- Changes to services, durations, or practitioners in Jane are picked up automatically
- Nothing to reconfigure on your side when your setup changes
- The dashboard reports on real Jane data — bookings, attendance, revenue
- None of this gives Emma sight of your schedule; the calendar stays in Jane
What stays under your control
- Jane’s configuration always governs what is possible
- Rebookly does not store your Jane login credentials
- Your front desk can step into any conversation at any point
- The integration can be disconnected if you ever need to
The boundaries
What she does — and what she doesn’t
Being clear about the edges is the point. These are the two questions clinics ask most before they start.
What Emma does
- Answers every message across SMS, website chat, and social DMs
- Texts back missed calls in seconds, day or night
- Re-engages lapsed patients using Jane visit history
- Sends your live Jane booking link when someone is ready
What Emma doesn’t do
- She doesn’t answer or record phone calls — she has no voice
- She doesn’t see your schedule at all, so she never names a time, date, or slot
- She doesn’t write appointments into Jane; the patient books in Jane themselves
- She doesn’t touch clinical records, and never gives clinical advice
Escalation
What happens when something isn’t hers to answer
The boundaries above are only half the answer. The other half is what Emma does at the edge of them — she escalates rather than guesses, and an unanswered question becomes a notification, not a dropped conversation.
What lands with your front desk
- A patient asks to book by phone instead of using the link — the request arrives as a callback, not a dead end
- A patient wants to cancel or reschedule, which Emma cannot do herself
- Someone asks to speak to a person, in those words or near enough
- A question Emma has not been taught yet — she says she will find out rather than inventing an answer
What always needs a person
- Anything needing clinical judgment — no advice, no triage
- Policy interpretation, and insurance or billing exceptions
- Someone standing at a locked door who needs letting in
- Aggressive or inappropriate messages
- Selling a membership or package — she will answer factual questions about one, but the sale needs judgment
Cancellations and reschedules reach your team for the same reason Emma never names a time: she doesn’t write to Jane, so she can’t move an appointment. That is also why your schedule is never at risk from an automated mistake.
Handover
How the handover reaches your team
An escalation is only useful if someone sees it. Every one arrives with the conversation attached, in the shared inbox your front desk already works from.
Step 1
Emma stops rather than guesses
Uncertainty is an escalation, not a guess. She tells the patient she will find out, and the question is logged so it can be answered once and handled confidently from then on.
Step 2
Your front desk is notified
The conversation is flagged with the full history attached, so whoever picks it up can see everything the patient has already said and nobody starts from scratch. SMS, website chat, Facebook Messenger, Instagram DMs and missed-call text-backs all land in the same place, one thread per patient.
Step 3
A human replies and Emma steps back
Your staff can step into any conversation at any time — nothing locks them out. Once a staff member replies, Emma pauses on that conversation for about an hour so the human exchange takes priority without her talking over it.
She also holds back follow-ups where continuing to message someone would be the wrong thing to do, and can be stopped entirely for a specific patient.
Booking
How a booking actually happens
Emma answers what she knows and routes what she doesn’t to your booking link. That is the whole product in three steps.
Step 1
The patient asks
A message arrives by text, website chat, or social DM — or a call goes unanswered and Emma texts back. She answers what it costs, how long it takes, and who provides it.
Step 2
Emma sends your Jane link
The moment the patient is ready, Emma hands over your own Jane online booking link. She never names a time herself — she has no sight of your schedule, and doesn’t need one.
Step 3
The patient books in Jane
They choose from your live availability inside Jane, and Jane enforces its own rules as it always has. The appointment appears like any other booking for your staff to manage.
Emma never names a time, so there is nothing to go out of date mid-conversation. The patient is always looking at your live availability in Jane, and the slot is only taken when they complete the booking there.
No disruption
Nothing about how you run Jane changes
Rebookly sits alongside Jane App™. Your team keeps working the way it already does.
- Reporting unchanged
- Jane reminders unchanged
- Billing unchanged
- Staff workflows unchanged
- Appointment types respected
- Provider assignments respected
The suite
The nine assistants working on top of Jane
Emma is the receptionist your patients talk to. Each assistant covers one moment in the patient journey — three answer everything inbound, six reach out proactively.
- Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
- Website Live Chat
Engages website visitors instantly and keeps the conversation going.
- Social Messaging
Answers Facebook Messenger and Instagram DMs in real time.
- Missed-Call Text-Back
Instantly texts back missed calls so the caller can continue by SMS and book — no call is ever truly lost.
- First-Visit
Welcomes and guides new patients toward their first appointment.
- Aftercare
Follows up after visits to support recovery and encourage return visits.
- Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
- Birthday
Sends warm birthday messages that drive rebooking.
- Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Go deeper
Read more before you decide
The suite
The nine AI assistants behind Emma
Each assistant covers one moment in the patient journey — from missed-call text-back to re-engaging lapsed patients.
Read moreBy discipline
An AI receptionist for your clinic type
Physiotherapy, massage, chiropractic, med spa and more — set up for how your discipline actually books.
Read moreBefore you buy
What to check before buying an AI receptionist
The questions worth asking anyone you are considering, with our own answers beside them — and the two clinics we are the wrong fit for.
Read morePhones
Voice AI or text-back for missed calls?
Why an instant text back tends to recover more patients than a callback, and where voice AI is heading.
Read morePlans
What it costs
Jane App™ integration and the dashboard are included for every clinic. No setup fees.
Read more
Questions
Jane App integration, answered
How does an AI receptionist integrate with Jane App?
Rebookly connects directly to Jane App™ and reads your appointment-related setup — services, durations, providers, and locations — plus patient and visit history. That is what lets Emma answer questions accurately and follow up with the right people. What the integration does not include is your schedule: Emma never reads it, in any form. Jane’s online booking shows live availability to the patient directly, and Jane remains the source of truth at all times.
Does Rebookly sync with Jane in real time?
Two different things are worth separating here. Your patient and appointment data syncs from Jane on a rolling basis — that is what powers re-engagement, follow-up, and the dashboard. Your availability is never synced at all: Emma has no visibility into your schedule, and patients see live availability inside Jane’s own online booking when they go to book. That separation is exactly what prevents conflicts, because Jane enforces its own rules at the moment of booking.
Does Rebookly read from Jane, write to Jane, or both?
Rebookly reads from Jane — services, providers, locations, and visit history — to power conversations, follow-up, and re-engagement. It does not read your schedule, and it does not write appointments into Jane: patients complete their own booking through your live Jane online booking, so Jane’s rules and permissions always govern what is possible. Bookings made that way appear like any other booking, and your staff can edit, reschedule, or cancel them using standard Jane workflows.
Can Emma tell me what times are available?
No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.
Does an AI receptionist answer the phone?
No. Emma has no voice and never picks up or records a call. When a call goes unanswered, her missed-call text-back assistant texts the caller within seconds and Emma continues over SMS. She doesn’t answer calls, she answers callers — and because most people never leave a voicemail, an instant text back usually recovers the conversation better than a callback would.
Does Rebookly work for multi-location clinics and multiple practitioners?
Yes. Rebookly fully supports multi-location Jane accounts: Emma can help a patient identify the right location, follow location-specific hours and services, respect provider assignments unique to each site, and point them at the correct Jane online booking for that location. She also knows your practitioners and which services each one provides, so she can answer who does what and what it costs — then the patient chooses a practitioner and a time inside Jane’s online booking, where real availability is shown.
What happens if Jane is temporarily unavailable?
If Jane has a temporary outage or connection issue, Emma can still converse and follow up as normal — she does not depend on your schedule to do her job. The booking link always points at Jane’s live online booking, so patients are never sent to a stale or incorrect schedule.
Does Rebookly change how our clinic uses Jane?
No. Rebookly works alongside Jane without changing internal workflows — reporting, reminders, billing, and staff processes in Jane stay exactly as they are. Rebookly does not store Jane login credentials, and the integration can be disconnected if you ever need to.
What happens when Emma can’t answer a patient’s question?
She escalates instead of guessing — uncertainty is a handover, not an invented answer. Emma tells the patient she will find out, your front desk is notified, and the conversation is flagged with its full history attached so whoever picks it up can see everything already said. The question is also logged, so it can be answered once and handled confidently from then on. The things that always reach a person are clinical judgment, policy interpretation, insurance and billing exceptions, aggressive messages, anyone asking to speak to a human, and anything where a human is physically needed — someone at a locked door, for instance.
Can our staff take over a conversation from Emma?
At any time — nothing locks your team out. Every channel lands in one shared inbox, one thread per patient, so a staff member can read the history and reply directly. Once a human replies there, Emma pauses on that conversation for about an hour so the human exchange takes priority and she doesn’t talk over it. Emma can also be stopped entirely for a specific patient.
See it working against your own Jane setup
Book a short demo and we’ll walk through how Emma reads your services and practitioners, and where your booking link fits.
A demo is a live call with a founder — not a sales rep.
- Live in 5–10 business days
- Jane stays exactly as it is