AI assistant for Jane App™ clinics
The missed-call text-back assistant
The missed-call text-back assistant turns an unanswered call into a text conversation. The moment a call goes unanswered at your Jane App™ clinic, Emma texts the caller within seconds and continues over SMS — answering what they need, what it costs, and who provides it, then booking the appointment in the same conversation. Voice AI is included as well and answers the call outright; this is the other choice, and for plenty of clinics it is the better one, because plenty of patients would rather type than talk.
- Replies in seconds
- A written thread your team can read
- Works after hours
The conversation
The call rings out. This is what arrives instead.
A new patient calling for the first time, while every room is busy. Nobody picks up, and the conversation happens anyway.
- Missed callTexted back in seconds
- Booked in the threadNo account, no password
Emma · Kestrel Chiropractic, Calgary
Missed call · texted back
- EmmaHi — this is Emma at Kestrel Chiropractic. Sorry we missed your call. I can help right here by text. What were you after?
- Do you take direct billing? And how long is a first appointment?
- EmmaWe direct bill to most major insurers, and a first visit is 45 minutes — that includes the assessment.
- Great. Could I get in this week?
- EmmaThursday at 2:10pm or Friday at 9:40am are both open with your chiropractor. Either work?
- Thursday please.
- EmmaBooked — Thursday 2:10pm, 45 minutes. It’s in Jane now and the clinic will send your confirmation. Nothing else to set up.
Where patients slip away
A missed call is a decision being made somewhere you cannot see
The phone stops ringing and nothing appears to have happened. What happens next takes a few minutes, and none of it is visible from inside the clinic.
Unanswered · nothing follows up
The call
Every room is busy
Voicemail
Asks them to wait
The callback
Comes when you are free, not when they are
Emma texts back
While the phone is still in their hand
The reply
A question answered, then the appointment booked
None of this needs anyone to notice the missed call. The text goes out whether your clinic is open, closed, fully booked, or short-staffed that day.
The objection
The call you missed was never the problem
Nobody misses calls on purpose. They get missed because answering meant walking out of a treatment room, and the person in front of you comes first. That part is not going to change. What happens in the next two minutes is the part you can.
It goes out in seconds, not when someone is free
The text leaves while the caller is still holding the phone and still thinking about your clinic. Nothing waits for the end of an appointment, the end of the day, or for anyone to check a log.
Your front desk is not interrupted
The reply happens without anyone stepping away from the person in front of them. Staff step into the conversation when it needs them — not to open it.
A text is easier to answer than a call
It waits in a thread until they have a free minute. They do not have to be somewhere quiet, and they do not have to say out loud what is wrong with them to someone they have never met.
She answers what she knows and hands over the rest
Price, duration, who provides a service, what your clinic does and does not treat. Anything clinical, or anything outside what you have configured, goes to your team rather than getting a confident guess.
Every caller gets the same reply
Not the good version when the desk is calm and something shorter at ten to five on a Friday. The same answer, at the same speed, including the calls that arrive when your clinic is closed.
She books it in Jane
When they are ready she books it — reading your Jane App™ availability and writing the appointment straight into Jane. She holds no calendar of her own, and when nothing on offer suits she takes a callback request rather than guessing.
Why we built this
Why a text and not a callback
Calling back is the obvious fix, and it is what every clinic tries first. It fails quietly. The callback lands while the person is driving, or back at work, or has already sorted it out — and a number nobody recognises, calling once, gets treated the way you treat one.
Voicemail is worse. It asks someone to describe what is wrong with them to a machine, and then to wait. You already know how long it has been since you checked your own.
A text arrives where they already are. It costs nothing to answer, it sits there until they are free, and most of what they wanted to know — how much, how long, who does it — fits in two lines. It is also the least impressive answer to the problem. A text message, sent quickly, does not demo like the future. We built it because it is the one people reply to.
A missed call is not a lost patient. It is a patient who is currently deciding, and the deciding does not take long.
Shaped by practitioners and front-desk staff who have listened to a phone ring out from inside a treatment room.
How it works
How it works
Nothing has to be caught or remembered for it to start. The call rings out as it always would, and the follow-up begins on its own.
Step 1
The call goes unanswered
Every room is busy, it is after hours, or the desk is with someone else. Nobody has to notice — the assistant does.
Step 2
Emma texts back in seconds
The caller gets a message while your clinic is still on their mind, and the conversation moves to SMS where they can reply in their own time.
Step 3
The conversation reaches a booking
She answers the questions that stall a booking, then books the appointment in the same conversation. Your front desk can step in at any point.
In the journey
Where it fits in the patient journey
This is the first point of contact for a patient who tried to reach you and could not. Most of them will not try twice.
- A new patient calling for the first time, comparing two or three clinics
- An existing patient trying to rebook while your desk is with someone in the room
- Anyone calling after hours, at a weekend, or over a holiday
- Calls that arrive in a rush after an ad goes out, faster than a desk can work through them
Case study
Arlo Medical Injections
A med spa with no receptionist, and an owner who still works a pharmacy shift. Phil Wong on what changed when Emma started answering.
Case study
Shelly Qualtieri & Associates
The calls that come in at night and on weekends, and what happened to them. Shelly Qualtieri on what changed.
One of nine
Emma is the AI receptionist. This is one of the nine assistants behind her.
Each assistant covers one moment in the patient journey. Three answer everyone who contacts you; six reach out first.
See all nine AI assistantsThe other assistants
What else Emma has behind her
Assistants work together rather than in isolation — a recovered call often becomes a first visit, and a first visit becomes aftercare.
- Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
- Website Live Chat
Engages website visitors instantly and keeps the conversation going.
- Social Messaging
Answers Facebook Messenger and Instagram DMs in real time.
- First-Visit
Welcomes and guides new patients toward their first appointment.
- Aftercare
Follows up after visits to support recovery and encourage return visits.
- Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
- Birthday
Sends warm birthday messages that drive rebooking.
- Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Questions
Missed-Call Text-Back, answered
Does Emma answer the phone, or only text back?
Both are included and you choose. Voice AI is live, so Emma can answer the call itself, in conversation, and book the appointment while she is on it. This assistant is the other option — it works after the fact, texting the caller within seconds of a call going unanswered and continuing over SMS. Plenty of clinics prefer it: a patient who would rather type than talk gets a thread instead of a conversation, that thread is written down so your team can read exactly what was said and step in, and most people never leave a voicemail, so a text often recovers a caller a callback would lose.
How quickly does the text go out?
Within seconds of the call ending unanswered, day or night. Speed is the whole point: the caller is still holding their phone and still thinking about your clinic, which is not true an hour later.
Can Emma see what times are actually free?
Yes — she reads your availability from Jane at the moment she needs it, and books the appointment in the conversation: the right treatment, a practitioner who provides it, at your location. She is not working from a copy. Nothing is cached and there is no second calendar, so there is nothing to fall out of step — she is reading the same Jane your front desk is, and the appointment goes into Jane itself. Jane enforces its own rules at the moment of booking, exactly as it always has. If nothing on offer suits the patient, she takes a callback request rather than guessing.
What if the caller would rather speak to a person?
Then they do. Your front desk can step into any conversation at any point, and a caller can also request a callback that gets routed to your team. Emma escalates anything that needs a person rather than trying to handle it.
By clinic type
Tuned to your discipline
This assistant runs the same way for every discipline — what changes is the knowledge base behind it.
- Massage Therapy
- Physiotherapy
- Naturopathic
- Chiropractic
- Acupuncture
- Multidisciplinary
- Med Spas & Aesthetics
- IV Drip & Injectables
- Laser & Skin
- Mental Health & Counselling
This runs the same way for any Jane App™ clinic, whatever you practise. See the AI receptionist by clinic type · How the Jane App integration works · How voice AI answers the call instead
See what your missed calls are worth
Book a short demo and we’ll show you the text-back running, and how the conversation gets from a rung-out call to a booking in Jane.
A demo is a live call with a founder — not a sales rep.
- Live in 5–10 business days
- Jane stays exactly as it is