See what actually happened — in your own numbers

Because we read your Jane App™ appointment record rather than watching for clicks. Revenue is credited two hours after the patient actually arrives, against the assistant that started the conversation. That means a patient who got a re-engagement text on Tuesday and telephoned your front desk on Thursday is counted — no link was tapped, and click-based tracking would never have seen them. Booked and showed stay separate columns, because a booking that no-shows is not revenue.

No, and we would rather say so than imply otherwise. Your Jane data syncs on a rolling basis — typically every 10 to 40 minutes, depending on the size of your patient list — you can force a refresh whenever you want one, and the screen shows when it last fetched. Nothing on it needs to be live: you are reading what already happened, not watching it happen. A report that claims to be real-time is describing a promise about plumbing, not a better number.

It follows leads from your own Google and Meta campaigns through the same three steps as every other channel — engaged, booked, showed — and then to the revenue recorded against them, split by source. That is the honest version of the question: not how many people clicked, but how many walked in. The same shape applies to re-engagement, aftercare, missed-call text-back, website chat and social DMs, so the channels compare against each other rather than each being scored its own way.

It does not, and the two are deliberately unconnected. The reporting sync feeds the dashboard and re-engagement targeting — bookings, attendance, revenue, who has lapsed. It gives Emma nothing about open appointment times: she never reads your availability and never books anyone. Patients book themselves through your Jane online booking, where availability genuinely is current and Jane enforces its own rules.

Patient and visit data stops syncing, so re-engagement targeting and dashboard reporting pause — there is nothing to read. Emma carries on handling enquiries and escalating to your team, none of which depends on Jane. The dashboard is included for every clinic and is never sold as an upgrade, so nothing about it is withheld or unlocked; it simply needs the Jane connection to have anything to show.