In development
Referral automation is coming to Rebookly
A referral AI assistant for Jane App™ clinics is in development. The idea is simple: your happiest patients already recommend you, and almost none of that gets asked for, tracked, or followed up. Emma will handle that the way she handles the rest of the front desk — asking at the right moment and following through. It is not live yet, and this page exists so you can be told when it is.
- In development
- Patients referring patients
- Not yet available
- Waitlist open
The idea
Your best patients already recommend you. Nobody asks them to.
Word of mouth is how most clinics grew in the first place, and it is the one channel that gets no attention at all — because asking feels awkward and remembering to ask is nobody’s job.
What it will do
- Ask settled patients whether there is someone they would recommend you to
- Make the introduction easy to pass on, in a message a patient would actually forward
- Follow up with a referred person the way Emma follows up with any new enquiry
- Send your Jane App™ booking link so the referred patient books their own time
What it will not be
- A clinical tool — this is not about clinical referrals or the admin around them
- A record-keeping or workflow system of any kind
- Anything that touches clinical records, diagnoses, or treatment notes
- A discount or incentive scheme — a recommendation, not a transaction
Scope note: this is about patients recommending your clinic to friends and family. It is not a clinical tool, and it will not touch clinical records.
Waitlist, not a sale
This isn’t available yet, and we would rather you heard that from us than found out after paying for it.
Join the waitlist and you will be told when it launches. No pricing, no order, nothing to commit to. In the meantime, the nine assistants on Automate are what actually runs.
Join the waitlistPrefer to just tell us directly? Email [email protected] with “referral waitlist” and we’ll add you.
Running today
The nine assistants that are already live
Referral automation will join these when it is ready. Everything below runs now.
- Paid Lead Follow-Up
Instant SMS the moment a form is submitted, then strategic drip follow-up until they engage.
Automate - Website Live Chat
Engages website visitors instantly and keeps the conversation going.
Capture - Social Messaging
Answers Facebook Messenger and Instagram DMs in real time.
Capture - Missed-Call Text-Back
Instantly texts back missed calls so the caller can continue by SMS and book — no call is ever truly lost.
Capture - First-Visit
Welcomes and guides new patients toward their first appointment.
Automate - Aftercare
Follows up after visits to support recovery and encourage return visits.
Automate - Re-Engagement
Brings lapsed patients back with personalised two-way SMS, driven by Jane visit history.
Automate - Birthday
Sends warm birthday messages that drive rebooking.
Automate - Google Review
Invites patients to leave a Google review once they’ve attended a set number of visits — the clinic sets the threshold.
Automate
See how the nine assistants work together · How the Jane App integration works
Questions
Referral automation, answered
Is the referral assistant available now?
No. It is in development, and this page exists so we can tell you when it is ready rather than leaving you to check back. Nothing on it is running yet, and we are not taking payment for it. The nine assistants that do run today are on the AI assistants page.
What kind of referrals does this cover?
Patients recommending your clinic to the people around them — friends, family, colleagues. That is the whole scope. It has nothing to do with clinical referrals or the administration around them — that is a different product with different obligations, and not one we are building.
Will it offer patients a discount for referring?
That is not the direction. A recommendation from someone who genuinely rates your clinic is worth more than one bought with a voucher, and incentives change the character of the ask. The plan is to make recommending you easy at the moment a patient is most inclined to, not to pay for it.
Can Emma tell me what times are available?
No — and that is deliberate. Emma doesn’t handle availability at all. She answers what she knows from your knowledge base — services, pricing, duration, practitioners, policies — and hands off your Jane App™ online booking link, where the patient sees your live schedule and picks their own time. Because she never reads or quotes your schedule, she can never offer a slot that is already gone. Separately, background data sync with Jane keeps re-engagement targeting and the dashboard current — that is reporting data, not availability.
How will consent work?
The same way it does across the suite: consent-first and CASL-aware, with opt-outs enforced automatically. A referred person has not consented to anything, so how the first contact works is exactly the sort of detail we are being careful about before launch — which is part of why it is not out yet.
What does joining the waitlist commit me to?
Nothing. It tells us you want to hear about it, and it means you find out first. No pricing, no order, no obligation.
Be told first
Join the referral waitlist
One message when it launches. That is all it is.