Cancellation Recovery

Emma that rescues no-shows without the awkwardness

When someone misses a visit, Emma sends a warm, human-like follow-up — turning missed appointments into fast recoveries.

The Problems:

  • Missed appointments rarely get rescheduled

  • Front desk teams feel awkward chasing clients

The Solutions:

  • Emma follows up right after a no-show

  • Makes it easy for clients to reschedule on the spot

  • Turns lost visits into fast recoveries

Meet Emma, the assistant your front desk always wished for

Emma answers when your team can’t, takes awkward recalls off your team’s plate and keeps conversations going until clients book again. Think of her as the extra set of hands that never gets tired.

Built for Canadian 🇨🇦 wellness businesses using JaneApp

Here’s what Emma does for you:

  • Knows your business → Emma is trained to sound just like your front desk.

  • Replies instantly → No missed leads. Emma replies instantly to text messages, on your website, Facebook, and Instagram.

  • Answers common questions 24/7 → Hours, services, pricing, and directions, answered automatically, day or night.

  • Respects privacy. Fully PIPEDA-compliant for Canadian 🇨🇦 clinics.

  • Gets started easily: our team sets everything up for you, no tech experience or staff training needed.

How Emma automatically brings clients back

Emma doesn’t just answer questions. She also follows up with clients at the perfect moments, so nothing slips through the cracks.

Reactivation Follow-Ups

Emma spots clients who haven’t booked in a while and sends them a friendly nudge to come back — no awkward calls from your staff.

Consistent follow-up for inactive clients

Birthday Messages

On a client’s birthday, Emma sends a warm message (and optional offer) that often turns into another booking.

Builds goodwill and repeat visits

Cancellation Recovery

When someone misses an appointment, Emma sends a gentle message to rebook — saving lost visits without adding staff workload.

Recover lost revenue, no awkward calls

Google Review Requests

Emma asks happy clients for reviews at just the right time, boosting your clinic’s reputation without it feeling forced.

Improves visibility and trust on autopilot

Outbound Voice AI

Emma calls past clients with natural, human-like conversations and connects rebooking requests straight to your front desk.

Turns past-due clients into live bookings

Meta Retargeting Ads

We run Meta ads that re-engage past clients and, paired with AI follow-ups, keep your clinic’s schedule full.

Brings back past clients automatically

Missed Call Coverage

When your phones go unanswered, Emma steps in to answer questions and guides callers to book.

Turn missed calls into bookings

Website Live Chat

Emma chats with website visitors instantly, answers questions, and sends them to your booking page.

Turn website clicks into booked visits

Facebook & Instagram

Emma replies to social DMs right away, helping leads before they choose a competitor.

Catch leads before competitors do

How soon will I see results?

Most businesses see rebookings within the first day of Emma going live.

How does Emma reach clients?

Emma follows up with your clients by text message. Every message is warm, natural, and written in your business’s voice — just like your front desk would write. You’ll see every conversation inside your shared inbox, so you always stay in control.

Will this integrate with my existing software?

Yes — Emma connects directly with JaneApp. Client info and appointments stay in sync automatically, so everything runs smoothly in the background while Emma handles follow-ups.

Do I have to train Emma myself?

Not at all. We set Emma up for you. Our team trains her on your business voice, loads your FAQs, and keeps things updated. Your staff doesn’t have to learn anything new or spend time managing Emma.

Can I see what Emma is sending to clients?

Absolutely. Every message shows up in your shared inbox. You can track results, view conversations, and even step in if you’d like — full transparency, always.

Does Emma replace my staff?

No. Emma handles the tedious recalls and missed messages so your staff can focus on client care.

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Automation

AI-driven, human-friendly rebooking.

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Retention

Personalized outreach, happier clients.

Excellence

Integration

Effortless syncing with JaneApp.

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