Frequently Asked Questions

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Apart from your plan subscription, you'll encounter rates for Communication & AI Usage

Communication & AI usage fees are billed in USD, while the software account subscription rates are in CAD.

For usage fees, $10 USD provides about 333 AI response messages or 50 voice AI minutes—or you can get unlimited voice AI minutes for $149/month. Additionally, $10 USD gets you approximately 385 call minutes, 665 text segments (160 characters/segment), or 7,145 emails.

Here's a breakdown:

Text Messages: $0.015/160 character segments

Call Minutes: $0.028/min to make and $0.017/min to receive

Phone Number: $2.30/month

Emails: $0.0014/email

Email Verifications: $0.002625/verification

AI Responses: $0.03/message

Voice AI: $0.20/min (unlimited $149/mo)

Reviews AI: $0.12/response

Funnel & Website AI: $1.48/funnel

Content AI: $0.14/1000 words and $0.09/image

Premium Workflow Actions: $0.015/action

A2P10DLC Registration

One-time fee: $23.95

Carrier compliance fee: Up to $12/month

What is A2P? A new regulation in Canada called A2P 10DLC (Application-to-Person 10-Digit Long Code) has come into effect. It requires businesses to register before sending SMS messages, helping reduce spam and improve deliverability.This is what allows your clinic to send automated appointment reminders, follow-ups, and birthday texts reliably—without getting flagged as spam.

Does the 14 day trial start when I sign up?

No. The clock starts when everything is ready to launch and the first texts get sent!

How long does it take to get started?

Most clinics are live within 3–5 business days of signing up. Setup is fully done-for-you.

How does the AI know who to follow up with?

We sync with your Jane account to identify recent visits, past clients, no-shows, and birthdays. Then we start personalized outreach based on each client’s history and timing.

What channels does it use to follow up?

We follow up via SMS, email, and over phone depending on the plan you go with.

Do I have to write or approve messages first?

Nope. We handle all scripting, personalization, and delivery. You’ll see sample messages during onboarding and can request edits if needed.

Do I need to use Jane to use ePlatform's Rebooking AI?

Yes. Our AI-powered rebooking features rely on a Jane account to sync appointment data.

Why aren't you on Jane's integration page?

Here’s why you won’t see us on Jane’s public Integrations page, and why that doesn’t mean we’re any less “official”:

Jane’s Integrations page is designed to showcase the self-serve, end-user connectors you can flick on in the UI (MailChimp, Stripe, ClinicSites, etc.). Those are the integrations every clinic can enable instantly, without any back-end work.

Our sync lives in Jane’s closed API, which is for deeper developer integrations (like real-time webhooks or private data feeds). These type of integrations aren’t simple “toggle-on” features in the Jane UI.

Will this replace my front desk team?

Not at all. ePlatform supports your staff by handling repetitive follow-ups and rebooking tasks, freeing your team to focus on delivering a great in-person experience.

What if a client replies with a question?

ePlatform’s smart AI will respond instantly. It’s trained on your business, so it can handle common questions with ease. For anything more specific, we can add that info to its knowledge base. And if something needs a human touch, the conversation is handed off smoothly to your team in the shared inbox.

Is the setup complicated?

Nope. We offer a complete Done-for-You onboarding. We handle your Jane integration, automations, booking logic, messaging, and even customize content for your brand.

We rebooked 21 clients in the first week

“I couldn’t believe how easy it was. The AI followed up with our clients automatically and within the first week, we had already rebooked 21 people. It honestly feels like we’ve added another front desk team member, without the extra cost.”